Privacy Policy

Khami Lounge: Privacy Policy

Last Updated: May 29, 2025

Khami Lounge ("we," "us," or "our") is committed to protecting the privacy of our guests and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our services, including our lounge facilities and website.

1. Information We Collect We may collect various types of information from and about you, including:

1.1. Personal Identification Information: Name, email address, phone number, passport/ID details (for lounge access verification), payment information (credit card details for purchases), and booking details.

1.2. Travel Information: Flight details (airline, flight number, departure time) solely for verifying lounge access eligibility.

1.3. Usage Data: Information about how you access and use our website (e.g., IP address, browser type, pages visited, time spent on pages, device type).

1.4. Preference Data: Any dietary restrictions, service preferences, or other information you voluntarily provide to enhance your experience.

1.5. CCTV Footage: For security and safety purposes within the lounge premises.

2. How We Collect Information We collect information through various methods:

2.1. Directly from you: When you book a visit, purchase a day pass, become a member, or interact with our staff.

2.2. Automatically: As you navigate our website through cookies and other tracking technologies.

2.3. From third parties: Through airline partners, credit card programs, or booking platforms, where applicable and with your consent.

3. How We Use Your Information We use the collected information for various purposes, including:

3.1. To provide and manage your lounge access and services.

3.2. To process your bookings and payments.

3.3. To personalize and enhance your lounge experience.

3.4. To communicate with you regarding your visits, bookings, and promotional offers (with your consent).

3.5. To improve our services and facilities.

3.6. For internal record keeping, analysis, and research.

3.7. To maintain the security and safety of our premises and guests.

3.8. To comply with legal and regulatory obligations, including the Data Protection Act.

4. Disclosure of Your Information We may share your information with:

4.1. Service Providers: Trusted third parties who perform services on our behalf (e.g., payment processing, IT support, marketing, security), under strict confidentiality agreements.

4.2. Airline/Credit Card Partners: For verification of eligibility and as required by our partnership agreements.

4.3. Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our guests.

5. Data Security We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Data Protection Rights In accordance with applicable data protection laws, you may have the following rights regarding your personal information:

6.1. Right to Access: Request a copy of the personal information we hold about you.

6.2. Right to Rectification: Request correction of inaccurate or incomplete data.

6.3. Right to Erasure: Request deletion of your personal information, subject to legal obligations.

6.4. Right to Object: Object to the processing of your personal information for certain purposes.

6.5. Right to Data Portability: Request transfer of your data to another organization. To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

8. Children's Privacy Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate parental supervision.

9. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this document indicates the most recent revision. We encourage you to review this Policy regularly.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Khami Lounge Unit 14 Wing 3 NHS Building Harare International Airport Harare.