FAQ

  • Who can access Khami Lounge?

    Khami Lounge welcomes a variety of guests, including premium airline passengers (please check with your airline for eligibility), select credit card holders, and those who wish to purchase a day pass for a luxurious experience. We also offer various membership options.

  • How do I gain access to Khami Lounge?

    You can access the lounge by presenting a valid boarding pass with an eligible airline, a qualifying premium credit card, or by purchasing a day pass directly at our reception or through our website. Advance booking for day passes is recommended, especially during peak travel times.

  • Do I need to book my visit in advance?

    While walk-ins are welcome based on lounge capacity, we highly recommend booking your day pass or reserving private facilities (like meeting rooms or suites) in advance through our website to guarantee your entry and secure your desired amenities, especially during busy periods.

  • Can I bring guests with me?

    Yes, guests are welcome. Eligibility for complimentary guest access depends on your airline or credit card benefits. Otherwise, guests can purchase a day pass at the prevailing rate.

  • Do you offer services to help with my flight or onward journey?

    Yes, our Exclusive Concierge Services team is available to assist with real-time flight updates, gate changes, rebooking assistance, and even onward travel arrangements like hotel or ground transportation bookings.

  • Are there options for relaxation beyond the main lounge area?

    Yes, in addition to our comfortable seating areas, we offer dedicated Spa & Wellness Treatments for rejuvenation, and Private Suites/Nap Pods for ultimate privacy and rest. Please inquire at reception for availability and booking these exclusive amenities.

  • Are children allowed in the lounge?

    Children are welcome at Khami Lounge. We ask that parents ensure children are supervised and respect the tranquil environment for all guests. Specific child-friendly amenities may vary; please inquire upon arrival.

  • Is there a dress code?

    While we encourage comfortable attire for travel, we maintain a smart-casual dress code to ensure a pleasant atmosphere for all our guests.

  • What food and beverage options are available?

    Our lounge offers a premium culinary experience including a diverse buffet with hot and cold dishes, an exclusive à la carte menu for tailored requests, and a wide selection of premium beverages, including fine wines, spirits, craft beers, and non-alcoholic options, all complimentary.

  • Are there facilities for working or business meetings?

    Absolutely. We offer dedicated High-Speed Wi-Fi & Business Workstations for individual productivity, and for more private discussions, you can reserve our fully equipped Private Meeting Rooms & Conference Facilities.